When it comes to FAQ’s (Frequently Asked Questions), they’re almost a dissimilar type of things. Also, it has the own things and particularities that you can make better user experience just like a sitemap and searching options. For example, you have to lead them there because don’t forget that users will not be present at FAQ pages. For many reasons, FAQ pages have turned out to be commonplace on loads of websites or best custom web apps. Without having to repeat solutions to common issues, they come with a way to provide support, nearly all usually, customer support is the main purpose of the page. If you have a larger company, you’ll find a good FAQ page has an effect on the quantity of hold up a staff that’s required to hire.
Well, let’s know some tips to create a well-defined FAQ page by a creative web company or an individual.
FAQ or WAQ?
FAQs are getting misused for a long time because companies use questions they “wished” users would ask instead of relevant and real content. So, we’ve entitled FAQ or WAQ meaning ‘Wished to be Asked Questions’. As it’s very significant to put user’s requirements first, it just faces topics that are truly essential to them. if not it’ll be just a page frustrating to hide the explanation from them. Like needless support requirements or misplaced sales, it won’t resolve the issue in any way, make possible future issues.
Visitors Don’t Go to FAQ Pages
Usually, people don’t like to visit the FAQ pages separately. This is because it’s not a common workflow thinking “Hi, we need to know about their refund policy, so let’s go to FAQ page”, which sounds bizarre somehow. That’s why you’ll have to interlink it intelligently where they require help that’s like using them along with search pages. Or, before a chat with real attendants, using them as a “wall”. And recommend a few FAQ searched things founded on the user’s keywords by asking the consumer what kind of issues they face.
It’s true that FAQ is a good way to offer the complete answers, but they’re supposed to put in a registration form and go with tooltips or anything like this if you like to tell your users how the included features work. Also, you’ll have to keep in mind that you have to make it mobile friendly and easy. On the other hand, avoid using just an easy title attribute or floating element. Instead, you’ll have to use a plugin or put in it as a simple text right above the button or field.
When you think about SEO, it’s a great thing that has a large power of reaching your site to a wider audience. It can be a really good landing page if you have a single page with good keyword density about your product and link it in several places inside your website. As a result, think cautiously about it because it can lead loads of customer to your blog or website.